As a leader you often need to deliver unwelcome or unexpected messages. While this is never easy, understanding how to deliver these messages will help you maintain a positive and productive relationship with the person impacted.
Preparing for these conversations is central to achieving positive outcomes. By thinking ahead, you can ensure that every part of the conversation is directed at those positive outcomes.
When to use this tool
When you are planning to sit down and have a conversation with a staff or team member, a supplier, or customer, knowing that the topic, the situation or the person’s state of mind could make the discussion difficult.