Systems Course Content

Systems Development & Process Improvement Course Content

The concepts and principles that deliver the benefits.

Below are the 10 topics of Module 1:

Introduction
- Welcome
Business Systems
- What is a Business System?
- Business Systems – Terms and Definitions
Process Improvement
- What is Process Improvement?
- Process Improvement – Terms and Definitions
Common Business State
- Common Business State – Systems Development
- Common Business State – Process Improvement
Importance of Systems and Improvement
- Importance | Why Develop and Improve Systems (a segment of the video can be viewed below)
- Discussion with a Business Owner (a segment of the video can be viewed below)
Ideal Business State
- - Ideal Business State – Systems Development
  - Ideal Business State – Process Improvement
Typical Business Journey
- - Systematising – The Business Journey
  - Systems Paradigm – Cost versus Investment
  - What is Your Business Position?
Barriers and Solutions
- - What are the Barriers?
  - What are the Solutions (Part 1)?
  - What are the Solutions (Part 2)?
Finance
- - 40:20: Ratio
  - Case Study
Wrap-up
- - Reflection
  - What Next?
  - Feedback Survey

Establishing the structure and creating the business systems.

Below are the 6 topics of Module 2:

Introduction
- Welcome
The Systems Wheel | Overview
- Designing Structure
- Building Systems
- Implementing Systems
- Improving Systems
Designing Structure
- List Business Areas
- List Business Processes
- Obtain Templates / Select Platform
Building Systems
- Write Procedures – Priorities
- Write Procedures – Principles
- Delegate and Assist
- Monitor Progress
Activity and Case Study
- Setup
- Execution
- Debrief + Case Study
Wrap-up
- Reflection
- What Next?
- Feedback Survey

Training and motivating staff to follow the procedures and communicate improvement ideas.

Below are the 5 topics of Module 3:

Introduction
- Welcome
Implementing Systems
- Understand Change Management (Part 1) | The 7 Steps
- Understand Change Management (Part 2) | Communicating Change
- Conduct Training
- Implement New Process
Improving Systems
- Review Implementation
- Improve Process (Part 1) | Introduction
- Improve Process (Part 2) | Problems (faults/errors)
- Improve Process (Part 3) | Progression of Ideas
- Implement CI System
Extension
- Certification to Standards
- Lean and ISO 9001
- The Alternatives
Wrap-up
- Reflection
- What’s Next? | Actions for YOU
- Feedback Survey

Each element of the topics above has the following features: