Introducing

Systems Development & Process Improvement Course Content

3 Modules

Understanding Systems Development & Process Improvement

Module 1

The concepts and principles that deliver the benefits.

Below are the 10 topics of Module 1:

  1. Introduction
    • Welcome
  2. Business Systems
    • What is a Business System?
    • Business Systems – Terms and Definitions
  3. Process Improvement
    • What is Process Improvement?
    • Process Improvement – Terms and Definitions
  4. Common Business State
    • Common Business State – Systems Development
    • Common Business State – Process Improvement
  5. Importance of Systems and Improvement
    • Importance | Why Develop and Improve Systems (a segment of the video can be viewed below)
    • Discussion with a Business Owner (a segment of the video can be viewed below)
  6. Ideal Business State
      • Ideal Business State – Systems Development
      • Ideal Business State – Process Improvement
  7. Typical Business Journey
      • Systematising – The Business Journey
      • Systems Paradigm – Cost versus Investment
      • What is Your Business Position?
  8. Barriers and Solutions
      • What are the Barriers?
      • What are the Solutions (Part 1)?
      • What are the Solutions (Part 2)?
  9. Finance
      • 40:20: Ratio
      • Case Study
  10. Wrap-up
      • Reflection
      • What Next?
      • Feedback Survey

Below are segments of the videos from topic 5 - Importance of Systems and Improvement:

Designing and Building the Business Systems

Module 2

Establishing the structure and creating the business systems.

Below are the 6 topics of Module 2:

  1. Introduction
    • Welcome
  2. The Systems Wheel | Overview
    • Designing Structure
    • Building Systems
    • Implementing Systems
    • Improving Systems
  3. Designing Structure
    • List Business Areas
    • List Business Processes
    • Obtain Templates / Select Platform
  4. Building Systems
    • Write Procedures – Priorities
    • Write Procedures – Principles
    • Delegate and Assist
    • Monitor Progress
  5. Activity and Case Study
    • Setup
    • Execution
    • Debrief + Case Study
  6. Wrap-up
    • Reflection
    • What Next?
    • Feedback Survey

Implementing and Improving the Business Systems

Module 3

Training and motivating staff to follow the procedures and communicate improvement ideas.

Below are the 5 topics of Module 3:

  1. Introduction
    • Welcome
  2. Implementing Systems
    • Understand Change Management (Part 1) | The 7 Steps
    • Understand Change Management (Part 2) | Communicating Change
    • Conduct Training
    • Implement New Process
  3. Improving Systems
    • Review Implementation
    • Improve Process (Part 1) | Introduction
    • Improve Process (Part 2) | Problems (faults/errors)
    • Improve Process (Part 3) | Progression of Ideas
    • Implement CI System
  4. Extension
    • Certification to Standards
    • Lean and ISO 9001
    • The Alternatives
  5. Wrap-up
    • Reflection
    • What’s Next? | Actions for YOU
    • Feedback Survey

Features

Each element of the topics above has the following features:

  • Engine Room produced Video (5-10 mins).
  • Quiz to test comprehension of key concept covered in video.
  • Article – carefully selected to extend the learning.
  • Poster(s) with inspirational quote (selection available for downloading).
  • Reflection questions – how can you use the information within your business?

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