3 Modules
Understanding Systems Development & Process Improvement
Module 1
The concepts and principles that deliver the benefits.
Below are the 10 topics of Module 1:
- Introduction
- Welcome
- Business Systems
- What is a Business System?
- Business Systems – Terms and Definitions
- Process Improvement
- What is Process Improvement?
- Process Improvement – Terms and Definitions
- Common Business State
- Common Business State – Systems Development
- Common Business State – Process Improvement
- Importance of Systems and Improvement
- Importance | Why Develop and Improve Systems (a segment of the video can be viewed below)
- Discussion with a Business Owner (a segment of the video can be viewed below)
- Ideal Business State
- Ideal Business State – Systems Development
- Ideal Business State – Process Improvement
- Typical Business Journey
- Systematising – The Business Journey
- Systems Paradigm – Cost versus Investment
- What is Your Business Position?
- Barriers and Solutions
- What are the Barriers?
- What are the Solutions (Part 1)?
- What are the Solutions (Part 2)?
- Finance
- 40:20: Ratio
- Case Study
- Wrap-up
- Reflection
- What Next?
- Feedback Survey
Below are segments of the videos from topic 5 - Importance of Systems and Improvement:
Designing and Building the Business Systems
Module 2
Establishing the structure and creating the business systems.
Below are the 6 topics of Module 2:
- Introduction
- Welcome
- The Systems Wheel | Overview
- Designing Structure
- Building Systems
- Implementing Systems
- Improving Systems
- Designing Structure
- List Business Areas
- List Business Processes
- Obtain Templates / Select Platform
- Building Systems
- Write Procedures – Priorities
- Write Procedures – Principles
- Delegate and Assist
- Monitor Progress
- Activity and Case Study
- Setup
- Execution
- Debrief + Case Study
- Wrap-up
- Reflection
- What Next?
- Feedback Survey
Implementing and Improving the Business Systems
Module 3
Training and motivating staff to follow the procedures and communicate improvement ideas.
Below are the 5 topics of Module 3:
- Introduction
- Welcome
- Implementing Systems
- Understand Change Management (Part 1) | The 7 Steps
- Understand Change Management (Part 2) | Communicating Change
- Conduct Training
- Implement New Process
- Improving Systems
- Review Implementation
- Improve Process (Part 1) | Introduction
- Improve Process (Part 2) | Problems (faults/errors)
- Improve Process (Part 3) | Progression of Ideas
- Implement CI System
- Extension
- Certification to Standards
- Lean and ISO 9001
- The Alternatives
- Wrap-up
- Reflection
- What’s Next? | Actions for YOU
- Feedback Survey
Features
Each element of the topics above has the following features:
- Engine Room produced Video (5-10 mins).
- Quiz to test comprehension of key concept covered in video.
- Article – carefully selected to extend the learning.
- Poster(s) with inspirational quote (selection available for downloading).
- Reflection questions – how can you use the information within your business?
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