Systems Development and Process Improvement

  • Consistency of Process
  • Efficiency of Process
  • Confidence in Outcome
  • Easier Induction of Staff
  • Continuous Improvement
  • Greater Innovation
  • Increased Customer Satisfaction
  • Improved Staff Cohesion
  • Reduced Errors and Wastage
  • Increased Profit Margin

Systems Development and Process Improvement


“Systematise the predictable so you can humanise the exceptional.”


Designed from 25+ years of extensive experience and research.

Rich with key concepts, principles, methodologies, and tools that will take the business forward to a better future.


Course Author Glenn Taylor

After a career in the Air Force (Aeronautical Engineer, Pilot, Change Facilitator) Glenn started his career in the commercial world as a management consultant focusing primarily on large change programs in the corporate sector.

However, due to his experience in systems development, he began to be consistently asked to support businesses with developing systems and process improvement initiatives.

He was subsequently approached by the Centre for Entrepreneurship at Curtin University to develop a full-day workshop for business owners and senior managers.

So, after running the workshop for 15 years, and because of current client demand, the workshop was innovated and developed into a 3 Module on-line program.



why Systems Development & Process improvement

Systems Development

The typical business journey involves 100% of the focus dedicated to working hard to win the next customer order and then deliver to the customer’s satisfaction.

Systems development is rarely a focus, and so systems mostly grow ‘organically’ after painful experiences generate the energy and focus to create a form or checklist – with a hope of avoiding a repeat of the painful experience.

Piecemeal developed systems generate inconsistent outcomes.

What if you were to now ‘backfill’ the business with well developed systems – systems that will set your business up to move to the ‘next level’ – systems which consistently deliver higher quality outcomes?

Systems that cause less errors and frustration within the business, and more satisfaction for the customers.

Process Improvement

Many businesses that develop effective systems, during a phase of increased focus and energy, often don’t create and master the discipline of continuous process improvement.

Subsequently, the systems remain stagnant and gradually become less competitive in the marketplace as waste (inefficient practices) creep in, innovative competitors develop superior processes and systems.

What if your business generated the processes and systems that created the ability, motivation and culture for ongoing process improvement?

The business processes continue to improve, and the business continues to be leaders in the marketplace.

Staff are uplifted and customers are satisfied … and the business grows.

The Systems Development & Process Improvement course captures the experience of 25+ years of designing, building, implementing and improving systems within businesses across many industries.

Course Format

The course has three modules as follows:

MODULE 1 Understanding Systems development & process improvement

Module 1 provides an extensive understanding of the concepts and principles of developing systems and improving the processes within a business.  The module can be used to align the thinking of all staff within a business to support the building, implementation and improvement of systems.

The module includes the following:

  • 20 videos (114 mins in total)
  • 15 quizzes (to test comprehension of key concepts)
  • 19 carefully selected articles (83 pages in total)
  • 40 inspirational quotes (10 available for downloading)
  • 3 tools (available for downloading and use within your business)
  • 18 reflection questions (how can you apply the concepts within your business?)

MODULE 2 Designing and building business systems

Module 2 introduces the Engine Room Systems Wheel – a practical model for comprehensively systematising a business.  The module uses the Systems Wheel to provide the principles, methodologies and tools to design and build tangible, useful business systems. 

The module includes the following:

  • 16 videos (109 mins in total)
  • 14 quizzes (to test comprehension of key concepts)
  • 14 carefully selected articles (81 pages in total)
  • 30 inspirational quotes (10 available for downloading)
  • 3 tools (available for downloading and use within your business)
  • 14 reflection questions (how can you apply the concepts within your business?)

MODULE 3 Implementing and improving business systems

Module 3 uses the second half of the Engine Room Systems Wheel, to explain the principles, methodologies and tools to implement the business systems and to then continuously improve the systems.

Module 3 extensively covers the change management concepts, that are often neglected by many businesses, when attempting to introduce systems.  The module also covers the concepts and principles of how to create a continuous improvement system – which drives the business forward.

The module includes the following:

  • 12 videos (74 mins in total)


Project Coaching

This online course can be combined with coaching, to deliver a cost effective project outcome. 

What is the cost-benefit to your business, if you or your Manager/s are working with an experienced coach/facilitator in Systems Development, Process Improvement, Change Management and Financial Dashboards.
What is the project you are working on (i.e. developing an integrated management system, seeking certification for ISO 9001, ISO 19001, ISO 18001, introducing new software platforms e.g. ERP)
What is the project objective and the milestones you need to achieve.

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