After a career in the Air Force (Aeronautical Engineer, Pilot, Change Facilitator) Glenn started his career in the commercial world as a management consultant focusing primarily on large change programs in the corporate sector.
However, due to his experience in systems development, he began to be consistently asked to support businesses with developing systems and process improvement initiatives.
He was subsequently approached by the Centre for Entrepreneurship at Curtin University to develop a full-day workshop for business owners and senior managers.
So, after running the workshop for 15 years, and because of current client demand, the workshop was innovated and developed into a 3 Module on-line program.
The typical business journey involves 100% of the focus dedicated to working hard to win the next customer order and then deliver to the customer’s satisfaction.
Systems development is rarely a focus, and so systems mostly grow ‘organically’ after painful experiences generate the energy and focus to create a form or checklist – with a hope of avoiding a repeat of the painful experience.
Piecemeal developed systems generate inconsistent outcomes.
What if you were to now ‘backfill’ the business with well developed systems – systems that will set your business up to move to the ‘next level’ – systems which consistently deliver higher quality outcomes?
Systems that cause less errors and frustration within the business, and more satisfaction for the customers.
Many businesses that develop effective systems, during a phase of increased focus and energy, often don’t create and master the discipline of continuous process improvement.
Subsequently, the systems remain stagnant and gradually become less competitive in the marketplace as waste (inefficient practices) creep in, innovative competitors develop superior processes and systems.
What if your business generated the processes and systems that created the ability, motivation and culture for ongoing process improvement?
The business processes continue to improve, and the business continues to be leaders in the marketplace.
Staff are uplifted and customers are satisfied … and the business grows.
The course has three modules as follows:
Module 1 provides an extensive understanding of the concepts and principles of developing systems and improving the processes within a business. The module can be used to align the thinking of all staff within a business to support the building, implementation and improvement of systems.
The module includes the following:
Module 2 introduces the Engine Room Systems Wheel – a practical model for comprehensively systematising a business. The module uses the Systems Wheel to provide the principles, methodologies and tools to design and build tangible, useful business systems.
The module includes the following:
Module 3 uses the second half of the Engine Room Systems Wheel, to explain the principles, methodologies and tools to implement the business systems and to then continuously improve the systems.
Module 3 extensively covers the change management concepts, that are often neglected by many businesses, when attempting to introduce systems. The module also covers the concepts and principles of how to create a continuous improvement system – which drives the business forward.
The module includes the following:
All businesses suffer a level of systems slippage – due to the processes not being documented and fully understood or followed, or processes stagnating and not being innovated / improved.
What percentage difference to the bottom line could comprehensively systematising your business deliver? Let’s consider just 3 possible scenarios in which processes are systematised and improved for 3 businesses in which turnover is $5m, $20m and $50m, and materials and labour are each 25% and 35% of turnover respectively, and all businesses are currently making a NP of 15%:
Scenario 1 – to enhance product quality and strengthen marketing and sales – which results in turnover growing by 5%.
Scenario 2 – to reduce the cost of materials by 5% of turnover.
Scenario 3 – to improve human resources management which leads to greater, efficiency and productivity of staff, which reduces all labour costs as a percentage of sales by 5%
For the scenarios above, the table shows the annual improvement to the bottom line of the businesses.
